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Terms of Service

Effective Date: 07/07/2023

These Terms of Service ("Terms") govern the use of MIMO Connect's services and websites ("Platform"), so please read them carefully. By accessing or using our Platform, you agree to be bound by these Terms.

1. Acceptance of Terms

By using the MIMO Connect Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not access or use the Platform.

2. Description of Service

MIMO Connect offers a variety of products and services, mainly focused on providing a platform for creative collaboration and knowledge sharing. This includes, but is not limited to, content creation, community engagement, and learning resources. The specific features and offerings are described on our website or within our applications.

3. User Accounts and Obligations

3.1 Account Creation: In order to access certain features, you must create a user account. You agree to provide accurate and complete information during the registration process and to promptly update this information if it changes. You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account.
3.2 Acceptable Use: You are solely responsible for your use of the Platform and any content you publish or transmit through it. You agree to use the Platform in compliance with all applicable laws and regulations, and not to engage in any illegal, harmful, or deceptive activities. You shall not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
3.3 Content Ownership and Responsibility: You retain full ownership of the content you create and share on the Platform, subject to certain license rights granted to MIMO Connect. You acknowledge that MIMO Connect does not endorse or guarantee the accuracy, completeness, or reliability of any content posted by users. You are solely responsible for any consequences resulting from your content, including its legality, reliability, and compliance with applicable laws.

4. Intellectual Property Rights

MIMO Connect and its licensors own all rights, title, and interest in the Platform and its content, excluding user-generated content. You agree not to copy, modify, distribute, or create derivative works based on our Platform without our prior written consent.

5. Privacy Policy

MIMO Connect is committed to protecting your privacy.

Complaints Procedure

MIMO Connect are fully committed to providing our customers with outstanding levels of customer service, however we understand that from time to time there may be a network, billing or hardware issue that you may be unhappy with.

To show our commitment to our customers and to ensure any issues experienced are addressed appropriately, we have developed a Complaints Procedure which clearly sets out what you need to do if you have a complaint.

The Complaints Procedure is summarised as follows:

In the unfortunate event you feel appropriate to make a complaint about our services or products, here are the methods by which we hope to be able to resolve your complaint as quickly as possible:

Phone: Contact your dedicated Account Manager – Monday to Friday between 09:00 and 17:00 hours (If a complaint is made by phone a summary email from the customer is required to record the complaint and create an audit trail to resolution).

E-Mail: sales@mimo-connect.com

Post: MIMO Connect Ltd, Fleming Court, Leigh Road, Eastleigh, SO50 9YN, United Kingdom.

Please ensure that whichever method you choose to contact us, that you have the following information in order for us to deal with your complaint as efficiently as possible:

•             Vessel owning company name and Vessel name.

•             Name, contact phone number and email / postal address.

•             Nature of the complaint, including any relevant correspondence and details.

Once we have logged your complaint, we aim to supply you with our initial response within 5 working days, and resolve all complaints within 15 working days from when you notify us, with more complex cases taking longer.

Taking further action:

In the unlikely event that we have not been able to resolve your complaint to your satisfaction within 40 working days from when you notified us, we will send you an Email confirming this.

This letter is referred to as a “deadlock letter” and confirms that there is nothing more we can do with respect to your complaint, and therefore a third-party government and Ofcom approved party will be required to facilitate.

If you have received a deadlock letter from us, you may wish to refer the complaint to one of the following two organisations:

•             The Office of Communications (Ofcom).

•             The Ombudsman Service (Communications).

Useful addresses and phone numbers:

Ofcom

Office of Communications (Ofcom)

Riverside House

2a Southwark Bridge Road

London

SE1 9HA

Phone: 0300 123 3333 or 020 7981 3040 Monday to Friday from 0900 to 1700

E-mail: contact@ofcom.org.uk

Website: www.ofcom.org.uk

The Ombudsman Service

Ombudsman Services: Communications

PO Box 730

Warrington

WA4 6WU

Phone: 0330 440 1614 Monday to Friday from 0900 to 1700

Fax: 0330 440 1615

Textphone: 0330 440 1600

E-mail (contact form) http://www.ombudsman-services.org/contact-us-communications.htm

Website: http://www.ombudsman-services.org

GDPR Policy

Effective Date: 07/07/2023

Introduction

At MIMO Connect, we are committed to ensuring the privacy, confidentiality, and security of personal data entrusted to us by our customers, partners, employees, and website visitors. As part of our commitment to data protection, we adhere to the General Data Protection Regulation (GDPR), which is a comprehensive framework governing data protection in the European Union (EU).
This GDPR Policy outlines the principles and procedures we follow to protect personal data collected by MIMO Connect. We have implemented robust measures and controls to meet our legal obligations and to maintain the highest standards of data privacy and security.

Scope

This policy applies to all personal data processed by MIMO Connect, regardless of the location of the individual whose data is being processed. It applies to all employees, contractors, partners, and third parties who may have access to personal data in their roles related to MIMO Connect.

Key Principles

MIMO Connect adheres to the following key principles to ensure compliance with the GDPR:

Lawful Basis for Processing

We only process personal data when we have a legitimate and lawful basis to do so. This includes obtaining the explicit consent of individuals when necessary and where appropriate.

Transparency

We provide clear and concise information about our data processing activities, including the purposes for which personal data is collected, how it is used, and the rights individuals have regarding their data. We strive to ensure transparency through our Privacy Policy, consent mechanisms, and communication channels.

Data Minimization and Purpose Limitation

We only collect and process personal data that is relevant, adequate, and necessary for the purposes for which it was collected. We take steps to ensure that personal data is not retained for longer than necessary and is used only for the purposes for which it was initially collected or with the individual's explicit consent.

Security and Confidentiality

We implement appropriate technical and organizational measures to ensure the security and confidentiality of personal data. This includes measures to protect against unauthorized access, loss, destruction, or alteration of personal data. We regularly assess and review our security controls to ensure their effectiveness.

Data Subject Rights

We respect the rights of individuals as defined under the GDPR. We will facilitate the exercise of these rights, including the right to access, rectify, erase, restrict processing, object, portability, and objection to automated decision-making.

Cookie Policy

Effective Date: 07/07/2023

Introduction

MIMO Connect ("us," "we," or "our") uses cookies on our website and mobile application, collectively referred to as the "Platform". This Cookie Policy explains what cookies are, how we use them, and your rights regarding their usage while browsing and interacting with the Platform.
By using the Platform, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to the use of cookies, please adjust your browser or device settings accordingly.

What Are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website or use an application. They generally include an anonymous unique identifier. Cookies are sent back to the originating website or application on each subsequent visit, or to another website or application that recognises the cookie.

How We Use Cookies

We use cookies for various purposes related to the operation and improvement of our Platform. These include:


1. Essential Cookies: These cookies are necessary for the proper functioning of the Platform and enable you to navigate and use its various features and services. They do not require your explicit consent and cannot be switched off.


2. Preference Cookies: These cookies allow us to remember your settings or preferences on the Platform (such as language preferences or region) to enhance your browsing experience. They do not store personal information and can be opted out of through your browser settings.


3. Analytics Cookies: We use analytics cookies to gather information and analyze how users interact with the Platform. These cookies help us understand user behavior, improve our services, and measure the performance of our Platform. The data collected is aggregated and does not personally identify you.


4. Marketing and Advertising Cookies: These cookies are used to deliver personalized advertisements and marketing communications based on your interests and browsing behavior. They may be placed by us or third-party advertisers and ad networks we work with. They require your consent and can be managed through your browser settings or by adjusting your preferences in your account settings.

Third-Party Cookies

We may allow third-party cookies to be placed on our Platform. These cookies are operated by third parties and are subject to their own privacy policies. We do not have control over the information collected or accessed through such cookies and cannot be held responsible for third-party cookies.

Your Choices

Most web browsers and mobile devices allow you to manage your cookie preferences.

Privacy Policy

Last updated May 14, 2020

Thank you for choosing to be part of our community at Mimo Connect LTD (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at sales@mimo-connect.com.

When you visit our website http://www.mimo-connect.com, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

This privacy policy applies to all information collected through our website (such as http://www.mimo-connect.com), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Services“).

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect can include the following:

Publicly Available Personal Information. We collect first name, maiden name, last name, and nickname; email addresses; business phone number; and other similar data.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

2. HOW DO WE USE YOUR INFORMATION?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS” below).

To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

Deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

Request Feedback. We may use your information to request feedback and to contact you about your use of our Services.

To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.
To deliver services to the user. We may use your information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.We may process or share data based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.

  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 2 years.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.

6. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at privacy@mimo-connect.com.

7. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

8. DATA BREACH

A privacy breach occurs when there is unauthorized access to or collection, use, disclosure or disposal of personal information. You will be notified about data breaches when Mimo Connect LTD believes you are likely to be at risk or serious harm. For example, a data breach may be likely to result in serious financial harm or harm to your mental or physical well-being. In the event that Mimo Connect LTD becomes aware of a security breach which has resulted or may result in unauthorized access, use or disclosure of personal information Mimo Connect LTD will promptly investigate the matter and notify the applicable Supervisory Authority not later than 72 hours after having become aware of it, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.

11. DO WE MAKE UPDATES TO THIS POLICY?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO), Grace Wilsher, by email at privacy@mimo-connect.com, or by post to:Mimo Connect LTDGrace WilsherFleming CourtLeigh RoadHampshire SO50 9PDUnited Kingdom

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.