MIMO Support Package

MIMO Connect will provide an annual IT service package that will comprise of the following:

• Initial system review – onboarding questionnaire

• One annual health check – A Day onboard with a MIMO engineer (travel and subsistence not included)

• 20 hours of remote support annual – Delivered via the support ticketing system and our team of qualified IT technicians.

Featuring 

Support Troubleshooting:

• Cyber Security

• VSAT Hardware (Sailor / Intellian)

• VSAT Subscriptions (supplier dependent)

• LEO (Hardware and Subscriptions) – High Powered Marine Antennas

• ONEWEB (Hardware and Subscriptions) – Intellian / Kymeta Panels

• CELLULAR 4G/5G – MIMO / Peplink / Celerway / Poynting

• VPN Hosting – UK, US & Rest of World

• Wireless Controller (WAPS) (Cisco, Meraki, HP Aruba)

• Network Switches (Cisco, HP)

• Firewalls (Fortinet / Kerio / Sophos)

• Email Domain Names Setup

• DMARC Authentication Checks - Protect emails from spoofing / cyber attacks

• Printers* (Xerox, HP )

• Desktop / Laptops* (PC / MAC)

• Phones* (iPhone / Android)

• Sim Cards/eSIM

• Microsoft Office Apps Troubleshooting (Word, Excel, Teams, Email Hosting)

• OneDrive Storage

• IP TV Support

• Netflix

• Spotify

• Amazon

• Hulu

• ATT Now

Note: No support will be available through MIMO Connect for AV systems onboard the vessel that include: Automated lighting i.e. Creston, Security systems, TV’s and Sound/entertainment systems.